
Help Desk
You will find on this page the most frequently asked questions by our customers and community. If you happen not to find what you are looking for, don't hesitate to contact us.

ORDERS & ACCOUNTS
You want to create an account, update your account, track your order or get some info on guest check-out
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SHIPPING & RETURN
You want to get info on the different shipping options, costs, delivery times or on our return policy.
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WARRANTY & CLAIMS
You're experiencing issues with a product, a service or you want to get in touch with customer service
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PRODUCT
You have questions regarding product availibity, product care, or you have sizing questions or want to find the nearest store
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PAYMENTS, INVOICES & PROMO CODES
You have questions on payment security, you lost your invoice or you have issues applying your promo code.
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ABOUT US
You want information on our company, on job vacancies, on partnerships or you are a retailer and you want to sell BLUE ICE products
Learn moreIf we have not answered your question, contact us by email
info.eu@blueice.com
You can also call us from Monday to Friday (from 9 a.m. to 5 p.m.)
FRANCE & REST OF EUROPE + 33 4 50 21 14 89
GERMANY +49 89 262 025 905
AUSTRIA +43 1 205 636 70 33
SWITZERLAND +41 43 216 34 28