Help Desk

You will find on this page the most frequently asked questions by our customers and community. If you happen not to find what you are looking for, don't hesitate to contact us.

ORDERS & ACCOUNTS

You want to create an account, update your account, track your order or get some info on guest check-out

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SHIPPING & RETURN

You want to get info on the different shipping options, costs, delivery times or on our return policy.

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WARRANTY & CLAIMS

You're experiencing issues with a product, a service or you want to get in touch with customer service

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PRODUCT

You have questions regarding product availibity, product care, or you have sizing questions or want to find the nearest store

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PAYMENTS, INVOICES & PROMO CODES

You have questions on payment security, you lost your invoice or you have issues applying your promo code.

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PRO

You are a mountain professional and you want to be part of our pro program.

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ABOUT US

You want information on our company, on job vacancies, on partnerships or you are a retailer and you want to sell BLUE ICE products

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If we have not answered your question, contact us by email

info.eu@blueice.com

You can also call us from Monday to Friday (from 9 a.m. to 5 p.m.)

FRANCE & REST OF EUROPE + 33 4 50 21 14 89

GERMANY +49 89 262 025 905

AUSTRIA +43 1 205 636 70 33

SWITZERLAND +41 43 216 34 28